Shop with confidence with our Easy Returns Policy
Customers may return any unopened merchandise purchased from Boom Website and Boom store within 30 days. When accompanied by a receipt the customer will receive the return in the original form of payment. Without a receipt, the customer will receive a merchandise credit for the lowest selling price during the prior 30 days.
Don’t Live Near One of Our Stores? Make a Return By Mail:
For purchases shipped to your home, send your purchase and receipt to our Returns Department. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping.
You may ship your return to our Store, Boom.
35 B, Boom Store, Aventura Mall, Mall Road Amritsar, PB 143001
For Orders Placed with Razorpay:
Online orders paid for with PayPal and returned to a Boom retail store will be refunded via merchandise credit for a future store purchase. If you would like for your Razorpay account to be credited, return your order, to either of our distribution centers above.
What should I do if my items arrive damaged or defective?
We make every effort to package your order so it arrives in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product swiftly.
Please note: If any items arrive damaged or defective, don’t dispose of them until you’ve had a chance to speak with a customer service representative. In the case of larger items, you may be asked to submit a photograph of the damage.
If you’ve received a damaged item, please e-mail us at: firstname.lastname@example.org or call 0183 500 2525.
We’ll need your name, order number, and the item number that was damaged so we can arrange for the damaged item to be replaced as soon as possible.